PRODESIGN ENGINEERING COMPANY LIMITED
Quality Policy
1. Introduction
ProDESIGN Engineering is committed to providing high-quality engineering, geotechnical, surveying, and design services that consistently meet or exceed client expectations.
Our Quality Policy reflects our company’s core values — precision, innovation, and reliability — and guides all aspects of our work across every discipline and project scale.
The purpose of this policy is to ensure that all ProDESIGN activities are carried out with the highest professional standards, using efficient processes, competent personnel, and a continuous improvement culture aligned with ISO 9001:2015 Quality Management System principles.
2. Quality Objectives
ProDESIGN aims to achieve the following key quality objectives:
• Deliver engineering and design services that fully comply with contractual, legal, and regulatory requirements.
• Ensure 100% client satisfaction through proactive communication, timely delivery, and technical excellence.
• Continuously enhance internal procedures to improve efficiency and accuracy in design, supervision, and reporting.
• Maintain comprehensive documentation and traceability for all projects.
• Promote a culture of accountability, teamwork, and professional development among staff.
• Reduce design revisions and non-conformities by implementing preventive quality control measures at each project stage.
3. Scope of the Quality Management System
This policy applies to all ProDESIGN Engineering activities including:
• Topographic and Geodetic Surveying
• Geotechnical and Geophysical Investigations
• Civil and Structural Design
• Transportation and Urban Planning
• GIS, UAV, and Satellite-based Mapping Solutions
• Project and Construction Management
The Quality Management System covers all stages — from project initiation to delivery and client handover.
4. Responsibilities
• Top Management is responsible for defining, implementing, and reviewing the Quality Policy and ensuring the availability of necessary resources.
• Project Managers are accountable for applying quality control procedures, verifying deliverables, and ensuring compliance with standards.
• All Employees are required to perform their duties with full adherence to established procedures and to contribute to the continuous improvement process.
• Quality Control Team shall monitor documentation, inspection records, and corrective actions to ensure alignment with ISO 9001 standards.
5. Continuous Improvement
ProDESIGN Engineering is dedicated to continuously improving its Quality Management System through:
• Regular internal audits and management reviews.
• Monitoring Key Performance Indicators (KPIs) for design accuracy, delivery time, and customer feedback.
• Implementing corrective and preventive actions to address non-conformities.
• Encouraging innovation and adopting advanced technologies to enhance project quality.
All employees are empowered to identify areas for improvement and propose process enhancements that strengthen overall performance.
6. Client Satisfaction
Client satisfaction is the core measure of success at ProDESIGN.
We ensure this through:
• Transparent and consistent communication throughout the project lifecycle.
• Clear understanding of client needs and expectations.
• Maintaining flexibility to accommodate changes without compromising quality.
• Delivering precise, reliable, and cost-effective engineering solutions.
Feedback from clients is systematically reviewed and incorporated into continuous improvement efforts.
7. Compliance and Certification
ProDESIGN Engineering operates in full compliance with international standards, regulations, and best practices.
Our quality management framework is aligned with the requirements of ISO 9001:2015, and all operations adhere to applicable health, safety, and environmental (HSE) standards.
The Quality Policy is periodically reviewed to ensure ongoing suitability, effectiveness, and alignment with the company’s strategic objectives.
8. Review and Approval
This policy is reviewed annually by top management or upon significant organizational or operational changes.
It is communicated to all employees, stakeholders, and clients, and made available on company communication platforms and project documentation.